Processing Time

Currently processing time is 3 to 5 business days before your item ships if items are made-to-order.  Any one-of-a-kind items that are already done will ship in 1 to 2 days.

Payments

Payment should be made through Stripe or PayPal, through goimagine's checkout -checks and money orders will not be accepted.

Sales tax will be charged

Shipping Policies Your order will be wrapped with care and shipped via USPS - mostly First-Class mail, some are sent Priority Mail. You will receive a tracking/delivery conformation number once your order has shipped.

Once the package leaves my hands, I cannot be responsible for lost or damaged items. If you have not received your order, please let me know and I'll do what I can to help you track it down. If your item is damaged, please message me and we'll see what we can do to fix it.

Refunds, Exchanges and Cancellations

I don't offer refunds, exchanges or cancellations after shipping.  If an order needs to be cancelled prior to shipping, please contact me within 12 hours of ordering. Please note - all items are handmade. Because of this, no 2 items are exactly the same - that's what makes them unique. Because most of the items are made-to-order, there may be a slight variance in the pictured item, and what you receive.

Your satisfaction is important to me -- If there is a problem with your order, please contact me directly through a message here, or at serenitylanedesigns@live.com . If an item arrives damaged, please contact me as soon as possible. Please provide any photos.  We will work together to resolve and come to a solution.

I'm sorry, but because of the handmade nature of my items, I do not offer refunds, partial or otherwise, or exchanges.

Custom Orders

I would be happy to help you with a custom order - I love to do them. Please email me, or message me and let me know what you have in mind. I will then contact you to discuss details. Please note -- custom orders are to be paid in full before any work has begun on your item.  Depending on your time frame, your order may require a rush fee.  Full payment is expected before work begins.

There are no refunds on custom ordered items. If there is a problem with the order please contact me directly within 3 days of delivery.

There will be a 50% cancellation fee on custom orders canceled before shipping.

Additional Information

Items come from a smoke free home.

Please follow me on my social platforms for sales, coupon codes and special items!

Thanks, you so much for supporting me and my small business!

--Emily